Ford Focus RS Forum banner

Warranty claims

14K views 52 replies 34 participants last post by  Slurve  
#1 ·
Like many other RS owners, my car came out of the Saarlouis factory less than perfect.
I've made 4 warranty claims over 3 years, and had pushback from the dealer on every single issue.
Every time I made a claim the dealer would say "they're all like that" to avoid having to fix the problem.

Just wondering how many faults your car came out of the factory with? (excluding mustang headgasket)
No need to describe what the fault was (eg leaking PTU, B pillar rattle, etc), just the number of faults you had.

Would also like to hear from anyone who has had absolutely no faults with their car whatsoever.
Thanks for reading
 
#2 ·
I bought a focus so I expect a focus which has a fast engine and awd, nothing more really . A focus.
 
  • Like
Reactions: 320icar
#5 ·
Mine has a ongoing CEL that i'm dealing with. No driveability issues, and it doesn't appear to be anything other than an annoyance. Code p050 or something like that. Comes on, goes off, comes back on. Been to the dealer multiple times for it to get taken care of and the last thing they did was replace the throttle body which sounded like a hail mary because it came back on a few days later. It's been in 3 times for that CEL. The most recent time they reset it and said they were going to contact Ford for their opinion and get back to me. I told them I want it on record that's it's an ongoing issue and would like it fixed as to not hurt the resale of the car. I've got another 6 months of B2B warranty for them to figure it out.

The only other issue I can think about is the seat moves around a bit. I'll probably fix that one myself since I hate having the dealer do anything to my car that isn't necessary.
 
#7 ·
Other than the headgasket which was already fixed by the time I bought the car with a couple thousand miles on it, not a single issue in the 30k miles of its life.. Until just recently, maybe a month or so. Clunking sound from front end and a tiny bit of oil I noticed on my transmission. Clunking sound was a blown strut so they order me a pair of new struts, so my car is getting the latest revision struts put on the front under warranty so I'll get to see how the ride improves, still original version rears though.

Oil leak they said was leaking out of a sensor. They sent me on my way in my car while they waited for parts to come in.
Early next week going to work, still waiting on parts, the car gets stuck in gear, like a linkage popped off, I can throw my gearshift back and forth with no resistance.
Flatbed to the dealership.....
They're ordering me a new transmission.
It's back ordered.
I'll be in a loaner for 3 months, but they said that was just a guess and they really don't know how long it will be.
 
#8 ·
I had the head gasket and head replaced as part of the recall. Issues I've had in 53,000 miles:

There is a seep that I suspect is from the PTU. I asked about it when I had my head gasket done and they told me they couldn't locate it due to all the oil they spilled replacing the head. I haven't had a chance to take the car back to Ford to have it checked, but it's still there.

The rear-view mirror mount cover rattled like crazy. I finally just removed it.

The B-pillar rattle is there, but I wouldn't have made a claim on it anyway. It doesn't bother me.

The headliner behind the moon roof is rattling. I can tell it's the tape strip.

Third gear seems to be getting more difficult. I could be imagining things, but it doesn't "suck" into place like it used to.

The hatch button broke about 10,000 miles ago. I have replaced it myself.

When the weather gets hot the backup camera starts acting weird. Sometimes it will not turn on/off, other times it is just lines and fuzz. It happens maybe once a week in the summer time. Usually works if I turn the car off and on again.

Bluetooth connection to my phone is not reliable and makes it almost impossible to talk on the phone. It's probably not the car as I'm using an iPhone 6 that I've had for 5 years.

That's about all I can think of. Most of the issues are just fit and finish and similar to what I've experienced in other cars at this price level.
 
#10 ·
Thanks to all those that responded - it's nice to know I'm in the same boat as others.
After placing my order with Ford, I had to wait a year for the car to be built and delivered.
My expectation was that if I have to wait a year for the car to be built, it shouldn't be delivered with leaks, rattles, or damaged parts. I don't think that's too much to ask.
I've owned new daily-driver cars from Japanese manufacturers at half the price of my Focus RS that didn't have any problems at all during the warranty period.
 
#16 ·
Seat issue that everyone had. I didn't fix it. Didn't bother me. Maybe it would have made e .001 sec faster???? Other than that just the usual too many stupid drivers on the road issues. Mine's a '16 BTW with the gasket replaced right the first time. YMMV

Oh and of course the car won't go into Sport or Race when you beat the snot out of it on a hot track then take it out of Sport mode for whatever reason and try to get it back in. Doesn't bother me either. I leave it on Sport/Race and have sufficient cooling off time between sessions. Again..I'm probably .00001 sec faster if it worked perfectly.
 
#17 ·
If I didn't have a 2014 ST before my RS, I probably wouldn't have paid much attention to the fit and finish of this car.
The paint on my ST was flawless, the paint on the RS was quite orange peelish.
The panel gaps on the ST were perfect as well.. On the RS they vary from panel to panel. No biggie, but I thought being "made in Germany" the quality would've been better.
Interior rattles. ST was as solid as a drum. The RS rattles from all over. I don't have the B pillar rattle, but from the dash to the rear hatch has all kinds of small annoying rattles. which I wouldn't expect from a car that has barely over 8K miles.
Dealer visits besides ECU reprogramming and head gasket recalls...
Rain gutter on passenger side fell off one day.
Fog lights became "foggy" for no reason.
Infotainment system slowly died.
Alignments... Yes, more than one.
Driver seat shift.
Wiper Washer pump has a mind of it's own, and the nozzles leak all over the hood after use. The pump worked fine at the dealer, and I was told the leaking nozzles are "normal"
The RS is fun to drive and all, but I've never had a vehicle that needed to visit the dealer as much as this one. with recalls and annoying stuff breaking for no reason visits It's been there at least 11 times.

RS... The car you love to hate.
 
#18 ·
My RS has never been in for a warranty claim. It finally arrived in October of ‘16 after 10 months of waiting, and no real issues. I had the recall done, but had no symptoms prior.
I have a few minor complaints that I wonder about, one of which is the seat moving while cornering aggressively. I haven’t been very active on here in some time, but I see a few mentions of a seat issue, so maybe others are experiencing the same thing.
My only other complaints are the seats squeaking against the console, the HVAC system occasionally having a mind of its own and adjusting temp/fan speed/output locations to extreme settings, and the frequent times that upon starting the car I get a blast of AM radio static instead of whatever I was last listening to (usually Sirius XM).
Honestly, I’ve had really good luck with all of my new cars, and every single one has been a Ford.
 
#19 ·
I have an ‘18 with about 17,000 miles. Once every two weeks or so, the sunroof requires 3-5 attempts to fully close. Dealer could not recreate the problem. There are some minor interior squeaks, but far less than in my previous Subaru. Otherwise, trouble free.
 
#20 ·
Another reminder of why I hate moonroof’s. Two of my previous cars had them & I could never get over how stupid it looked seeing a big glass whole cut out on my roof + I never used the dumb thing to begin with. In three years I don’t think I ever opened it. At least on the final edition ‘18 RS the roof is black, so it tends to blend in. A vehicle with a sunroof is a deal breaker for me now.





Sent from my iPhone using Tapatalk
 
#23 ·
Maybe I'm pickier than most?

1x HG fix
2x PTU leak on passenger side
1x headliner rattle (that I had to fix the mess from the dealer and fix myself)
1x seat shifting
1x alignment
1x key service (included with extended warranty)

I got a fair amount of pushback for most of the above. Warranty rates in my area are way lower than if I paid for it. The HG fix went pretty smoothly, thank goodness, while the alignment was easy-peasy because the lead service tech also had an RS and hooked me up. After that service tech left, my experience wasn't that great. I was asked what I was doing under the car to find the first PTU leak, and the second was told that they'll fix it if I didn't cause the issue. I had to give them the TSB number for the seat shifting, and got grumbling. The tech tried gluing back the Velcro looking strip for the headliner with something and left the mess for me to clean up (I put together a writeup that's here somewhere). I changed dealers and the service manager made some phone calls and got me a 3rd RS key without issue.

My hatch isn't straight, I fixed the B-pillar rattle, and I have a dash rattle. Taking the advice from @lucky phil, my plan is to keep my car away from dealer techs as much as possible despite my extended warranty.
 
#24 ·
I find this with everything these days from Car/Motorcycle mechanics to any tradesman that works on your house to pretty much any service you engage. It's just the natural evolution of the capitalistic system where each individual is now their own little corporation and like a corporation the whole reason for existing is to make a profit. The rest is just vehicle to take you to that end.

Try and find anyone these days that is in a profession for the pure pleasure of it or is just happy to be doing what they consider they were born to do and that's the primary reward . Pretty hard, but it used to be quite common.

If history has shown us anything the 20th century demonstrated the total failure of the Communist and Socialist systems with the massive slaughter of its own countrymen and others and it's corruption induced collapse but having said that the capitalist system I believe is now in a serious downward spiral. The current problem of finding decent skilled people that care about what they do and take pride in what they achieve in their chosen field regardless of the financial rewards is just another indicator of the rot setting in.

Of course the problem is as I get older my capacity to do the things I'v always done diminishes and the thought of having to rely on the current crop of charlatans is somewhat of a concern. There are of course still a few good people out there but finding them can be pretty much impossible.

Ciao
 
#25 ·
2017 with 32kish miles.

2x - Rattles
1x - Black Foam Trim Puffed out on Windshield
1x - BCM went haywire and needed to be replaced.

Things I haven't fixed yet:

1x - Hatch Doesn't Open Without Using FOB or Unlocking Car. Used to be able to walk up with key in pocket and it'd unlock.
1x - Seat Shifting

Outside of the HG fiasco... this thing has been pretty smooth all things considered. I've had just as many random "repairs" or "complaints" with our 2015 Rav4.
 
#26 ·
2017 32k miles. Stock. Daily driver.

No warranty claims.

Only issue is the infotainment screen will sometimes not come on when the car has been in a parking lot for hours when it’s cold. Very annoying. I usually get it back on by letting the car warm up then turning the car off and on again.


Sent from my iPhone using Tapatalk
 
#27 ·
March 2017 build date, stock RS here with about 20K miles. Purchased new. No issues that have really bothered me enough to go to the dealership. This one didn’t have any issues or leaks with the HG, but of course, we still went ahead and did the recall. She does rattle sometimes, but that doesn’t really bother me. Awesome daily and always happy to have the RS with me.

A couple notable quirks though that will probably need to be addressed eventually: foam along the bottom of the windshield is popping up, potential clear coat failure or moisture beneath the clear coat around one of the wiper fluid nozzles, and the infotainment screen flickers fairly regularly. Other than that though, no leaks or any actual issues that have resulted in me ever taking the car back.


Sent from my iPhone using Tapatalk
 
#29 ·
Besides the head gasket my 2017 has been in for the PTU leak. Every car I’ve had I always throw a tune and parts on it right away and never had a car in the shop for any work at all. I’m willing to fix stuff on my own but some of the bigger issues I’m hearing people have makes me a little apprehensive.
 
#30 ·
My '17 with 10.8K miles. I just had the purge valve replaced at the dealer. Check engine light on. No problems in the last two weeks on light codes coming back on. I've noticed the cruise control lags when I set it sometimes. Other times it comes right on when set. Love the car. I'm the second owner. Watching the HG issues closely. It's not drinking any coolant and no smoke. Seems to be running real strong with no missing just after start up. Build date 02/17.
 
#34 ·
I have 2017 RS with 28k miles. I bought it used with 12k miles on the clock. Dealer I bought it from had no idea if gasket was replaced or not. Dealership that now does my oil changes checked and said there was no open recall for head gasket for my car. Was able to track down previous owner and he claims gasket recall was performed while he owned the car, so fingers crossed. Only issue so far is that at 25k oil change dealership noticed leak from turbo oil return line, and replaced it at no charge. We'll see what goes next....