I'm pretty frustrated with my recent service experience. I have a 2016 RS that I bought May of last year. The dealership would not sell it to me until the head gasket recall was completed (understandable) which took about 4 weeks if I remember right. About 1 month back I noticed oil on the banjo bolt like many others. I took it into the dealership and let them know what I saw and also asked if they knew about the revision to the head gasket install process and that many others have noticed oil on the oil return line and it ended up being a leak from higher up. The original tech said it was the oil pan bolt so I voiced my concerns about the leak being higher up so they had another tech look at it who said it was the banjo bolt. So it was replaced. I was curious if this was the fix so I waited a few weeks (I don't drive it every day) to see if the leak would come back. Lo and behold, it was still leaking. I could clearly see where it was leaking from the back right of the engine near the brass ring of the head gasket. I called the dealership to let them know this and if I could drop the car off (it was a Saturday) and they could get to it whenever. They said I needed an apt and the closest apt was 2 weeks out. I asked the adviser what happens if the leak causes an engine failure and was told "well, sir that is on you." Pretty professional, huh? Not exactly since the leak was misdiagnosed and my car is under the factory warranty still. I drop the RS off over a week ago and go 5 days before they call me back with the news. Service adviser tells me that the HEAD GASKET was the source and that they would be replacing it, so I was pretty happy about that. Fast forward to 0800 today when I go pick it up. I didn't have time to look over everything really good b/c today is my Son’s birthday so I have to get over to the store to pick up decorations and a cake so my wife does not kill me. I get in the parking lot and while the car is cooling down I look over the work order and notice that they did NOT replace the head gasket but rather re installed the timing cover and all associated parts with that process and that the order also shows 2 different engine oils being billed so I don't know if they used the right oil or the wrong oil. I also notice a gouge to the R. side of the bumper cover that was not there when I dropped it off (not very large, about 1 inch). I'm fuming at this point, so I decided to call the dealership back and voice my concerns. The advisor I was talking with told me that she would go ask the tech which oil was used. She puts me on hold for about 5 minutes before getting back on the line and then telling me the tech said the right oil was used. I still wasn't happy with that answer so I drove back up to the shop and talked to the advisor I picked the car up from. I voiced my concerns to him and he proceeds to see if the tech that did the job was working today and says "unfortunately the tech that worked on your car is not here today and the service dept manager is off as well as my original service advisor." So, I was basically lied to on the phone! I asked him to take down my concerns and have the manager call me back Monday morning. I want the oil changed unless they can show me tangible PROOF that the right oil was used and I want monetary compensation for the gouge in the cover of the bumper. I was an autobody tech here in town for many years before switching careers so I would much rather repair it myself than risk them screwing something else up. Maybe these requests are unreasonable? I washed my car by hand and took very detailed pictures of the entire vehicle with timestamps 30 minutes before I dropped her off. Cosmetically, I expect my car back in the same shape that I take it there in. I hate to be nitpicky. It’s on the right side of the bumper cover in the exact location where a button, belt buckle, car keys or tools in a pocket, etc would scratch it while leaned up against it while working on the timing cover. You can clearly see there is no gouge, scratch, or flaw before dropping her off. I’m going to give them a change to make things right come Monday. Sorry for the long winded story but this whole experience thus far has been a pain in the butt.