What a crappy story, and for them to not honor the work, very sad. Did you reach up into Ford?50,302 miles, original owner since September 2016. I sold it to a local Toyota dealer a few weeks ago.
Mine had a PTU leak at one point, which was covered under warranty, then the head gasket recall, which was also covered by Ford, but took the nearest local Ford dealer 31 days to accomplish. That same dealer also forgot to put the oil cap back on after an oil change and ended up buying me a replacement hood liner since the original was soaked with oil. That was the last time I had my car serviced there.
Later on, right before I decided I was going to sell the car, I discovered an oil leak while changing my oil, which was apparently due to incorrect reassembly by the dealer that accomplished the head gasket recall. Several bolts were missing on the timing cover and some bolt holes had their threads stripped out. A different dealer handled the repairs for that fiasco, which WASN'T covered by warranty or the first dealer, despite my best efforts. Ouch.