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I posted a bit about this elsewhere. I decided to create my own thread to more appropriately seek out advice. I'll do a bit of cut/paste to save time.
I waited over 6 months, let my dealership sit on a deposit, and this sorry pile of poor workmanship is what Ford delivered. They should be abashed.
Attached you find some pictures with a few additional and full size photos linked in the web album found HERE.
Some of the more obvious things I had seen during my inspection are pictured. There's plenty more not pictured, but (being recurring parts of a theme) not all of them are particularly exciting or easy to see in my mobile phone camera pictures. I don't think many people want to look at dozens of blurry photos of the same crap. There are some things I simply couldn't show in a photograph (with my phone and, lack of, photography skills), like the texture of overspray. Anyhow, I couldn't believe this car was allowed to leave the factory like this. This condition would not be acceptable, for me, on a $15k vehicle, let alone this one.
There were a lot of scratches inside. Stupid gaps inside and out, notice the door cup pictured, ridiculous. Door (leather?) finish near the ends of the carbon door pulls was looking pretty lousy. Paint scratches hidden under the white protective plastic. (No damage on the white plastic; clearly left the factory like this with damage covered up by protection.) Missing RS center caps (not delivered with car, not to be found anywhere)... White paint and grease/oil inside in many various places. Very rough paint over spray just about everywhere. Rounded off bolts in engine bay. Really just a whole lot of crap.
I signed some, but not all paperwork.
I got real hung up on the arbitration agreement. Long story, shortened:
I didn't want to sign the arbitration agreement. Finance guy got GM, who said we'd have no deal if I didn't sign it. I went on a 3 minute rant, about all the nationalism at the dealership and being asked to give up my American rights, how I couldn't hurt the dealership but they could hurt me, etc. They asked for examples. I gave a few which included paint issues with multiple improper/unsatisfactory repairs. They said, "no problem, that'd never happen, the car wouldn't have any issues." We agreed I'd sign the rest of the paperwork, including the arbitration agreement, after my inspection. 10 minutes later they are saying the never seen such a thing (in 30+ years etc.), such poor quality from the factory. They'd heard stories, but they never believed it was possible and so on.
Prior to this I had signed a lemon law disclosure and a paper saying I didn't want any other (finance, warranty, etc) products.
I didn't sign a buyers order, any contracts, etc.
I wanted and waited for THIS vehicle, this VIN, but even if these issues were fixed, I don't know if I could have faith in this particular vehicle. If I see all this, what don't I see, what problem might be hidden that I am missing?
The dealership tells me they'll work with Ford to fix it, but it's "out of their hands". WTF. OK. What are the odds the bumper repaint/replacement will match well enough to warrant the full, paint correction, PPF, and ceramic coating I've already put a deposit on? I sold my last vehicle after it was damaged (loooonnngg story). It just wasn't the same after the damage; I'd didn't feel "right" anymore. I don't want to start with a vehicle I intended to keep 10+ years with any disappointment. I was hoping for excitement. I truly believed ordering a new LE RS would deliver on that hope, not be delivered like this... NOT LIKE THIS.
Now, at this point, where else am I going to find an every option '18 (save winter wheel pkg) for $300 under invoice with no dealership fees (not even doc)? Please, tell me.
I don't have a scale, metaphor, or simile capable of adequately weighing, measuring, or expressing my deep disappointment and dissatisfaction.
I'm boggled while trying to consider how to best move forward. I'm wanting suggestions.
Another forum member suggested the the dealership should have fixed all these things before any buyer sees the car. I agree, normally that would be correct. However, in this case, I don't blame the dealership. They didn't really have that opportunity if they we're to meet my other requests.
I had asked them not to touch the car, specifically not the paint. I didn't want holes in the bumper, no wash, etc. They were to do the legally required state inspection and that was it. Interior and exterior plastics were to be removed while I was there.
I wanted to enjoy this vehicle, while preserving it at the same time. I brought my paint guy (neighbor who owns a body shop) to help inspect the vehicle for any paint issues. (Little did I know when I asked him to join me that I wouldn't need an expert for this vehicle, obviously. Honestly, I was a bit embarrassed after talking up the RS to him the whole way there saying things like "made in Germany", "not just a focus", and other such utterances I'm sure many here have made, to then show up and have him bear witness to this dreadful virtual jalopy.) I had already made arrangements to have it be loaded directly on to an articulating flat bed vehicle mover and taken directly to my detailer; who shares his work space with my PPF and window tint guys when helpful.
I really wanted to do it "right", or the best way I could conceive. I didn't want to look back, later in my ownership, and say I wish I'd done this/that differently. This was to be my toy, my hobby, and (hopefully) a source of joy for the next decade or so... Ugh. What it'll be now is kind of up in the air.
I just need to figure it all out. I still want an RS (in the same configuration), I want a good enough deal (as I felt I had), I want a good quality fit/finish, I want to be excited, I want to feel confident in my purchase. Damn, I sound like a whiny baby, I want, I want, I want....
There's a piece of information I've come across. There is a dealership very near buy (closest to my house) that has a RS in route that is equipped exactly the same as the one I ordered. It's the only such one I could find anywhere. Unfortunately, I such a poor experience with this dealership I vowed never to do business with them. So, I'm thinking deler trade... but that's iffy consider it is the EXACT same equipment, right? I won't break a vow. Maybe that's stupid, or weird, or something, to you. It's important to me. It's help me shape myself into the person I want to be. I'm strong enough not to break a vow, but not strong enough to be happy compromising myself
After sleeping on it I'm considering seeing what Ford does, but I'm thinking I should press for either a different, but exact same equipment/options, vehicle for the same price, or a full-on (every option) maximum mileage and duration extended warranty at no cost.
Anyone have any different idea short of trying to find another vehicle elsewhere and making a new/separate deal on my own?
Has anyone on this forum dealt with type of thing before? If so, do you have any recommendations or some information you can share with me, that you wished someone had shared with you?
I'm VERY eager for other suggestions. I need a distraction so, even if you'd like to make a bad suggestions that's fine. I have thick skin so as long as it's within forum rules it won't bother me here. If you label it humorus, sarcastic, or such it might help me understand if you're not being serious though. Sometimes I can be simply thick, not just thick skinned.
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TL;DR, I waited months for RS and want everything I ordered and as expected. RS I ordered has a many quality issues. What are my options or best practices for moving forward?
I waited over 6 months, let my dealership sit on a deposit, and this sorry pile of poor workmanship is what Ford delivered. They should be abashed.
Attached you find some pictures with a few additional and full size photos linked in the web album found HERE.
Some of the more obvious things I had seen during my inspection are pictured. There's plenty more not pictured, but (being recurring parts of a theme) not all of them are particularly exciting or easy to see in my mobile phone camera pictures. I don't think many people want to look at dozens of blurry photos of the same crap. There are some things I simply couldn't show in a photograph (with my phone and, lack of, photography skills), like the texture of overspray. Anyhow, I couldn't believe this car was allowed to leave the factory like this. This condition would not be acceptable, for me, on a $15k vehicle, let alone this one.
There were a lot of scratches inside. Stupid gaps inside and out, notice the door cup pictured, ridiculous. Door (leather?) finish near the ends of the carbon door pulls was looking pretty lousy. Paint scratches hidden under the white protective plastic. (No damage on the white plastic; clearly left the factory like this with damage covered up by protection.) Missing RS center caps (not delivered with car, not to be found anywhere)... White paint and grease/oil inside in many various places. Very rough paint over spray just about everywhere. Rounded off bolts in engine bay. Really just a whole lot of crap.
I signed some, but not all paperwork.
I got real hung up on the arbitration agreement. Long story, shortened:
I didn't want to sign the arbitration agreement. Finance guy got GM, who said we'd have no deal if I didn't sign it. I went on a 3 minute rant, about all the nationalism at the dealership and being asked to give up my American rights, how I couldn't hurt the dealership but they could hurt me, etc. They asked for examples. I gave a few which included paint issues with multiple improper/unsatisfactory repairs. They said, "no problem, that'd never happen, the car wouldn't have any issues." We agreed I'd sign the rest of the paperwork, including the arbitration agreement, after my inspection. 10 minutes later they are saying the never seen such a thing (in 30+ years etc.), such poor quality from the factory. They'd heard stories, but they never believed it was possible and so on.
Prior to this I had signed a lemon law disclosure and a paper saying I didn't want any other (finance, warranty, etc) products.
I didn't sign a buyers order, any contracts, etc.
I wanted and waited for THIS vehicle, this VIN, but even if these issues were fixed, I don't know if I could have faith in this particular vehicle. If I see all this, what don't I see, what problem might be hidden that I am missing?
The dealership tells me they'll work with Ford to fix it, but it's "out of their hands". WTF. OK. What are the odds the bumper repaint/replacement will match well enough to warrant the full, paint correction, PPF, and ceramic coating I've already put a deposit on? I sold my last vehicle after it was damaged (loooonnngg story). It just wasn't the same after the damage; I'd didn't feel "right" anymore. I don't want to start with a vehicle I intended to keep 10+ years with any disappointment. I was hoping for excitement. I truly believed ordering a new LE RS would deliver on that hope, not be delivered like this... NOT LIKE THIS.
Now, at this point, where else am I going to find an every option '18 (save winter wheel pkg) for $300 under invoice with no dealership fees (not even doc)? Please, tell me.
I don't have a scale, metaphor, or simile capable of adequately weighing, measuring, or expressing my deep disappointment and dissatisfaction.
I'm boggled while trying to consider how to best move forward. I'm wanting suggestions.
Another forum member suggested the the dealership should have fixed all these things before any buyer sees the car. I agree, normally that would be correct. However, in this case, I don't blame the dealership. They didn't really have that opportunity if they we're to meet my other requests.
I had asked them not to touch the car, specifically not the paint. I didn't want holes in the bumper, no wash, etc. They were to do the legally required state inspection and that was it. Interior and exterior plastics were to be removed while I was there.
I wanted to enjoy this vehicle, while preserving it at the same time. I brought my paint guy (neighbor who owns a body shop) to help inspect the vehicle for any paint issues. (Little did I know when I asked him to join me that I wouldn't need an expert for this vehicle, obviously. Honestly, I was a bit embarrassed after talking up the RS to him the whole way there saying things like "made in Germany", "not just a focus", and other such utterances I'm sure many here have made, to then show up and have him bear witness to this dreadful virtual jalopy.) I had already made arrangements to have it be loaded directly on to an articulating flat bed vehicle mover and taken directly to my detailer; who shares his work space with my PPF and window tint guys when helpful.
I really wanted to do it "right", or the best way I could conceive. I didn't want to look back, later in my ownership, and say I wish I'd done this/that differently. This was to be my toy, my hobby, and (hopefully) a source of joy for the next decade or so... Ugh. What it'll be now is kind of up in the air.
I just need to figure it all out. I still want an RS (in the same configuration), I want a good enough deal (as I felt I had), I want a good quality fit/finish, I want to be excited, I want to feel confident in my purchase. Damn, I sound like a whiny baby, I want, I want, I want....
There's a piece of information I've come across. There is a dealership very near buy (closest to my house) that has a RS in route that is equipped exactly the same as the one I ordered. It's the only such one I could find anywhere. Unfortunately, I such a poor experience with this dealership I vowed never to do business with them. So, I'm thinking deler trade... but that's iffy consider it is the EXACT same equipment, right? I won't break a vow. Maybe that's stupid, or weird, or something, to you. It's important to me. It's help me shape myself into the person I want to be. I'm strong enough not to break a vow, but not strong enough to be happy compromising myself
After sleeping on it I'm considering seeing what Ford does, but I'm thinking I should press for either a different, but exact same equipment/options, vehicle for the same price, or a full-on (every option) maximum mileage and duration extended warranty at no cost.
Anyone have any different idea short of trying to find another vehicle elsewhere and making a new/separate deal on my own?
Has anyone on this forum dealt with type of thing before? If so, do you have any recommendations or some information you can share with me, that you wished someone had shared with you?
I'm VERY eager for other suggestions. I need a distraction so, even if you'd like to make a bad suggestions that's fine. I have thick skin so as long as it's within forum rules it won't bother me here. If you label it humorus, sarcastic, or such it might help me understand if you're not being serious though. Sometimes I can be simply thick, not just thick skinned.
TL;DR, I waited months for RS and want everything I ordered and as expected. RS I ordered has a many quality issues. What are my options or best practices for moving forward?
