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I posted a bit about this elsewhere. I decided to create my own thread to more appropriately seek out advice. I'll do a bit of cut/paste to save time.

I waited over 6 months, let my dealership sit on a deposit, and this sorry pile of poor workmanship is what Ford delivered. They should be abashed.

Attached you find some pictures with a few additional and full size photos linked in the web album found HERE.

Some of the more obvious things I had seen during my inspection are pictured. There's plenty more not pictured, but (being recurring parts of a theme) not all of them are particularly exciting or easy to see in my mobile phone camera pictures. I don't think many people want to look at dozens of blurry photos of the same crap. There are some things I simply couldn't show in a photograph (with my phone and, lack of, photography skills), like the texture of overspray. Anyhow, I couldn't believe this car was allowed to leave the factory like this. This condition would not be acceptable, for me, on a $15k vehicle, let alone this one.

There were a lot of scratches inside. Stupid gaps inside and out, notice the door cup pictured, ridiculous. Door (leather?) finish near the ends of the carbon door pulls was looking pretty lousy. Paint scratches hidden under the white protective plastic. (No damage on the white plastic; clearly left the factory like this with damage covered up by protection.) Missing RS center caps (not delivered with car, not to be found anywhere)... White paint and grease/oil inside in many various places. Very rough paint over spray just about everywhere. Rounded off bolts in engine bay. Really just a whole lot of crap.

I signed some, but not all paperwork.

I got real hung up on the arbitration agreement. Long story, shortened:

I didn't want to sign the arbitration agreement. Finance guy got GM, who said we'd have no deal if I didn't sign it. I went on a 3 minute rant, about all the nationalism at the dealership and being asked to give up my American rights, how I couldn't hurt the dealership but they could hurt me, etc. They asked for examples. I gave a few which included paint issues with multiple improper/unsatisfactory repairs. They said, "no problem, that'd never happen, the car wouldn't have any issues." We agreed I'd sign the rest of the paperwork, including the arbitration agreement, after my inspection. 10 minutes later they are saying the never seen such a thing (in 30+ years etc.), such poor quality from the factory. They'd heard stories, but they never believed it was possible and so on.

Prior to this I had signed a lemon law disclosure and a paper saying I didn't want any other (finance, warranty, etc) products.

I didn't sign a buyers order, any contracts, etc.

I wanted and waited for THIS vehicle, this VIN, but even if these issues were fixed, I don't know if I could have faith in this particular vehicle. If I see all this, what don't I see, what problem might be hidden that I am missing?

The dealership tells me they'll work with Ford to fix it, but it's "out of their hands". WTF. OK. What are the odds the bumper repaint/replacement will match well enough to warrant the full, paint correction, PPF, and ceramic coating I've already put a deposit on? I sold my last vehicle after it was damaged (loooonnngg story). It just wasn't the same after the damage; I'd didn't feel "right" anymore. I don't want to start with a vehicle I intended to keep 10+ years with any disappointment. I was hoping for excitement. I truly believed ordering a new LE RS would deliver on that hope, not be delivered like this... NOT LIKE THIS.

Now, at this point, where else am I going to find an every option '18 (save winter wheel pkg) for $300 under invoice with no dealership fees (not even doc)? Please, tell me.

I don't have a scale, metaphor, or simile capable of adequately weighing, measuring, or expressing my deep disappointment and dissatisfaction.

I'm boggled while trying to consider how to best move forward. I'm wanting suggestions.

Another forum member suggested the the dealership should have fixed all these things before any buyer sees the car. I agree, normally that would be correct. However, in this case, I don't blame the dealership. They didn't really have that opportunity if they we're to meet my other requests.

I had asked them not to touch the car, specifically not the paint. I didn't want holes in the bumper, no wash, etc. They were to do the legally required state inspection and that was it. Interior and exterior plastics were to be removed while I was there.

I wanted to enjoy this vehicle, while preserving it at the same time. I brought my paint guy (neighbor who owns a body shop) to help inspect the vehicle for any paint issues. (Little did I know when I asked him to join me that I wouldn't need an expert for this vehicle, obviously. Honestly, I was a bit embarrassed after talking up the RS to him the whole way there saying things like "made in Germany", "not just a focus", and other such utterances I'm sure many here have made, to then show up and have him bear witness to this dreadful virtual jalopy.) I had already made arrangements to have it be loaded directly on to an articulating flat bed vehicle mover and taken directly to my detailer; who shares his work space with my PPF and window tint guys when helpful.

I really wanted to do it "right", or the best way I could conceive. I didn't want to look back, later in my ownership, and say I wish I'd done this/that differently. This was to be my toy, my hobby, and (hopefully) a source of joy for the next decade or so... Ugh. What it'll be now is kind of up in the air.

I just need to figure it all out. I still want an RS (in the same configuration), I want a good enough deal (as I felt I had), I want a good quality fit/finish, I want to be excited, I want to feel confident in my purchase. Damn, I sound like a whiny baby, I want, I want, I want....

There's a piece of information I've come across. There is a dealership very near buy (closest to my house) that has a RS in route that is equipped exactly the same as the one I ordered. It's the only such one I could find anywhere. Unfortunately, I such a poor experience with this dealership I vowed never to do business with them. So, I'm thinking deler trade... but that's iffy consider it is the EXACT same equipment, right? I won't break a vow. Maybe that's stupid, or weird, or something, to you. It's important to me. It's help me shape myself into the person I want to be. I'm strong enough not to break a vow, but not strong enough to be happy compromising myself

After sleeping on it I'm considering seeing what Ford does, but I'm thinking I should press for either a different, but exact same equipment/options, vehicle for the same price, or a full-on (every option) maximum mileage and duration extended warranty at no cost.

Anyone have any different idea short of trying to find another vehicle elsewhere and making a new/separate deal on my own?

Has anyone on this forum dealt with type of thing before? If so, do you have any recommendations or some information you can share with me, that you wished someone had shared with you?

I'm VERY eager for other suggestions. I need a distraction so, even if you'd like to make a bad suggestions that's fine. I have thick skin so as long as it's within forum rules it won't bother me here. If you label it humorus, sarcastic, or such it might help me understand if you're not being serious though. Sometimes I can be simply thick, not just thick skinned.

IMG_20180210_143923.jpg IMG_20180206_121746(1).jpg IMG_20180206_120637.jpg IMG_20180206_122509.jpg IMG_20180210_144906.jpg

TL;DR, I waited months for RS and want everything I ordered and as expected. RS I ordered has a many quality issues. What are my options or best practices for moving forward?
 

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The interior stuff should all be handled under warranty no problem. The paint is the only thing that worries me. Does your body shop guy feel comfortable matching nitrous blue? If so tell the dealership you'd like your guy to paint it on their dime. Seems like a good start either way.
 
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The grease stuff is on every car. Are RS center caps a new thing in the ‘18? Must be.

I agree with my fellow transformer above that my only concern would be paint. You sound as crazy as me about paint, so unless your detail guy can fix the paint issues, I’d get a different car. You don’t want a new car with aftermarket paint and potential color match issues down the road.


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The interior stuff should all be handled under warranty no problem. The paint is the only thing that worries me. Does your body shop guy feel comfortable matching nitrous blue? If so tell the dealership you'd like your guy to paint it on their dime. Seems like a good start either way.
Seems like he should get a left over 17 in property condition , that is ridiculous , how they Can even sell a car like that as new

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Based on the pictures, I’m betting the paint issues go away with a good polish...but I know photos rarely convey the problems accurately.

I know I picked up my car untouched like you requested, but I did go over it with a bunch of detail spray, waterless car wash, etc. to make sure marks went away prior to signing papers. Have you tried anything basic like that?




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Discussion Starter #6
Based on the pictures, I’m betting the paint issues go away with a good polish...but I know photos rarely convey the problems accurately.

I know I picked up my car untouched like you requested, but I did go over it with a bunch of detail spray, waterless car wash, etc. to make sure marks went away prior to signing papers. Have you tried anything basic like that?




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These scratches are NOT the type that polish out, IMHO. They are deep and likely into the painted material itself on the body contour line. At least that's my assessment and that of my paint guy. I suppose I could ask my detail guy to take a look.
 

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Discussion Starter #7
The interior stuff should all be handled under warranty no problem. The paint is the only thing that worries me. Does your body shop guy feel comfortable matching nitrous blue? If so tell the dealership you'd like your guy to paint it on their dime. Seems like a good start either way.
My guy says he could do it no problem. He said matching the new paint would be easier than an older paint and it'd be done better than Ford did it originally. His shop does a lot of the high end stuff. I'm pretty particular and often see stuff others overlook. He knows this, still was confident enough to do work for me in the past. It came out great. If he says he can do it, I believe him. That said, he's not cheap. I just asked him for a formal quote and he's going to have it to me later today. I'll be forwarding it on to the dealership to gage their willingness. What might be an issue for them is paying to use the right flat bed to and from the paint shop to avoid rock chips, mileage, etc.

I appreciate the advice.
 

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What the heck is an "arbitration agreement"?

ETA:

Quick Google search bring up this:

Mandatory Binding Arbitration Agreements are the newest scam in the arsenal of unethical dealership weapons used to protect dealerships from accountability when they defraud consumers.
http://www.autoissues.org/arbitration.htm

Don't sign stuff if it has nothing to do with buying the car and can screw yourself over. Don't rant about your "American rights" and then sit down and sign them away! LOL

You may have been scammed by a dealership engaged in frauds. What do you think the odds are that they are going to fix your paint using a 3rd party when they made you sign an "arbitration agreement"?
 

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Discussion Starter #9
The grease stuff is on every car. Are RS center caps a new thing in the ‘18? Must be.

I agree with my fellow transformer above that my only concern would be paint. You sound as crazy as me about paint, so unless your detail guy can fix the paint issues, I’d get a different car. You don’t want a new car with aftermarket paint and potential color match issues down the road.


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Yes, "RS" caps for '18s.

I wouldn't do aftermarket paint... OEM only. The fact that it's new should make it easier to match. Matching the level of flake would be the most difficult part, I think, but I'm no expert.

My understanding is that the rear bumper is painted separately at the factory anyhow. So it there could (conceivably) be a couple months difference between bumper and body paint anyhow, from the factory. At least this is what I'm being told now. Can anyone confirm or disprove this? This information goes a long way in my decision making regarding this issue.
 

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I'm very sorry for you, frankly I don't even understand how the car is in such a state...back in 2003 I bought the Focus RS mk1 and in 5 years of membership in a Focus club and 15 years of being a member of a Focus forum I've never heard of such damage in any mk1,mk2 or mk3 till you, clearly something out of the ordinary happened with this one

who are those car consulting group thing ? where was this sticker ?
what are those door cup parts ? doesn't look like the right ones for this car
the car is in a really fishy state other than someone getting fired from the factory and getting revenge on the products (which does happen but normally shouldn't reach customers) I don't see how you can have that much damage everywhere
it looks like a refurbished owned car not a new one, did you check the gasket type or engine build date by any chance ? I would do that just to see if it's really a LE and not a refurbished 2016
I'm going to be frank with you I would definitely not accept this car like I said I've never heard or seen such a thing on a (supposedly) brand new car in 15 years and I spend my days on forums and talking to car enthusiasts...I would not be confident driving it especially since I plan to go the nordschleife I can't bear any "doubt"

my LE only had 1 visible problem, it has some kind of small "paint worm" in a golden/brownish color on the front bumper, it's clearly under the lacker-coat or whatever so it's from the factory..I'm realistic and understand that they probably wouldn't have repainted the whole bumper-fender thing for that and even if they did it had chances to be worse so I didn't complain but your huge scratch with missing matter yeah no I would not have accepted that
well I also do have a weird klang behind when I drive around at low speed I believe it's this http://www.focusrs.org/forum/9-focus-rs-discussions/97953-figured-out-what-knocking-around-my-lift-gate.html but haven't had the time to check

update : this picture https://photos.google.com/share/AF1QipO0wLppCYxWf7KSl-O0JM4VOd9LHr6Tm3fDcZ3a33v6cKYZSD12Cv5UO0qTXeywew/photo/AF1QipMxLdLxzQi98kNsCByfjA-xqHlp0R5kBcC-0Usq?key=eEc5OW05OHlidkREMGV1UTZ1cGhhcFRKVWtSY2lB is normal that's how it's supposed to look it doesn't really close the thing and well you're not supposed to look there it's not something you can see unless you purposefully take a weird angle, you can't see it from below the handle it looks like a line with two plastic things touching each other with no gaps, your other one tough is badly set in place or is a defective cover
 

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Discussion Starter #12
What the heck is an "arbitration agreement"?
I Googled "arbitration agreement", clicked the first link, and was taken HERE. It's an apt description. The dealership's was very strict and basically tied my hands to arbitration with the first decision being final and unappealable. Signing it would have been of zero benefit to me, only them.
 

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Discussion Starter #15
What the heck is an "arbitration agreement"?

ETA:

Quick Google search bring up this:


Auto Issues: Mandatory Binding Arbitration

Don't sign stuff if it has nothing to do with buying the car and can screw yourself over. Don't rant about your "American rights" and then sit down and sign them away! LOL

You may have been scammed by a dealership engaged in frauds. What do you think the odds are that they are going to fix your paint using a 3rd party when they made you sign an "arbitration agreement"?
Um, I think one or both of us messed up. To me, it seems either I wrote out poorly what happened, or you didn't comprehend what I wrote. I didn't sign the agreement. It was my hang up that prompted the inspection. You said "Don't rant about your "American rights" and then sit down and sign them away! LOL". That didn't happen. I ranted, sure, but I didn't sign that crap. If you were warning others, you could have done so more clearly and in a more appropriate place. You asked, "What do you think the odds are that they are going to fix your paint using a 3rd party when they made you sign an "arbitration agreement"? ". I don't know if that's rhetorical, or just generally unclear. In an attempt to humor you I'll say this dealership does not have an on site body shop. The chances are pretty damn good they won't repair it themselves. That they would use 3rd party paint is possible, but I think unlikely. What the arbitration agreement has to do with any of that, in your mind, I don't know...
 

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Did I miss this in the OP....? Please tell us you didn't pay for and drive the car away from the lot in this condition....?
I didn't. I left. The dealership is supposed to reach out to me with their solution. I came here to gather thoughts before I return to them with a decision or proposal.
 

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Don't buy it. Walk away now. Save us all the headache.
 

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Discussion Starter #18
I can only say what I would or wouldn't do. I would not buy that car in question, that's off the table. Find a replacement or forget it.
This is reasonable. I wish I hadn't gotten emotionally attached to the idea of "this is the ONE, and this is the DAY" and had mentally prepared for another negotiation, another wait, and new logistics. The longer I think on it the more I find myself moving in this direction. Thanks for sharing your thoughts.
 
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