^Accurate. My parents have owned nothing but Lexus the last 10 yrs (note, all used/CPO cars) and they have always been well taken cared of. They pretty much balk at the idea of owning anything else, even any of the "fancy" German brands.Sorry to hear. I'm guessing the only way to ensure you have a great experience with your next car is to buy a Lexus... Which though is Toyota, is the best customer experience in Australia out of all manufacturers. And I hear the same thing in the US.
Hyundai/Genesis & Kia have been similarly great as well, although my brother tells me that the dealer/buying experience side has been on a steady decline, specially with the introduction of the Veloster N (read: ridiculous dealer mark-ups, sound familiar RS owners? lol)