Ford Focus RS Forum banner

1 - 20 of 58 Posts

·
Registered
Joined
·
45 Posts
Discussion Starter #1
I purchased my RS2 at the dealership with 5 miles on the odometer but could not take it home due to the recall. 2 weeks later I pick it up and my odometer reads 83 miles on it. I have photos of me in the car minutes after leaving the dealership and if you zoom in on the odometer it reads 85 miles. Luckily I have a snapchat of me with the car at the dealership (date and time recorded), and the photos in the car with date and time recorded (theres no way 78 miles can be put on a car in the 6 minute difference between the two images). I have texts too between my sales agent and myself/ myself and my husband proving where the car was at certain times and where I was. I couldnt even drive the car yet and had to get my mom (who also has images with dates and times) to help me take it home because this is my first manual transmission. So my mom and sister were both with me when I picked it up and heard me call the sales agent out on my miles. He gave me some bs answer and I took it because I trust people too much but my odometer statement says otherwise.

Long story short what would be appropriate compensation to request from the dealership for this experience? I mean boil it down, the car was driven 78 miles without my permission while I owned it. Thats kind of auto theft and its a big deal.
 

·
Registered
Joined
·
965 Posts
Would be nice to get something from them (Extended warranty would be my choice)....but in the end your only recourse is to fry them on the customer survey you get from Ford.

This will of course be awkward if you plan on getting service there.

Aside from that, a call to Ford Customer service is really the only other entity that could get involved. @FordService
 

·
Registered
Joined
·
2,543 Posts
You might get a few free oil changes or something...and maybe someone will get fired. That's about it.


Sent from my iPad using Tapatalk
 

·
Registered
Joined
·
45 Posts
Discussion Starter #6
Right now they don't even know I have images that prove my car was driven and they're working with me. I don't feel stonewalled yet, so I'm going to keep pressing. Its not acceptable for any dealership to act this way and i am not going to roll over and expect nothing for such **** treatment. I deserve compensation for this. I don't know what they've done with this car and 78 miles is a lo for a brand new car. I'm not giving up my power on this yet. I just was hoping for input on a reasonable request for them to make up for this ridiculous behavior. I understand I'm not going to receive the moon, but they should pay for what they've taken from me.
 

·
Registered
Joined
·
1,840 Posts
Would be nice to get something from them (Extended warranty would be my choice)....but in the end your only recourse is to fry them on the customer survey you get from Ford.

This will of course be awkward if you plan on getting service there.

Aside from that, a call to Ford Customer service is really the only other entity that could get involved. @FordService
Nailed it..Push for extended warranty...You can be sure those extra miles where not put on in the slow lane...
 

·
Registered
Joined
·
45 Posts
Discussion Starter #9
Its ****ty also because we have already purchased the extended warranty (maybe thats why they felt "safe" driving my car). Maybe winter tires? I could definitely use those babies since were getting into the chilly season
 

·
Registered
Joined
·
229 Posts
I would be livid as you for sure! There are certain repairs that would require a good # of surface miles to be put on a car during a testing; however, I find it difficult to believe that such a recall would warranty 78 miles!
 

·
Registered
Joined
·
965 Posts
Its ****ty also because we have already purchased the extended warranty (maybe thats why they felt "safe" driving my car). Maybe winter tires? I could definitely use those babies since were getting into the chilly season
That does not matter. They can cut you a check for what you paid for it. I'd push for that.
 

·
Premium Member
Joined
·
1,072 Posts
Right now they don't even know I have images that prove my car was driven and they're working with me. I don't feel stonewalled yet, so I'm going to keep pressing. Its not acceptable for any dealership to act this way and i am not going to roll over and expect nothing for such **** treatment. I deserve compensation for this. I don't know what they've done with this car and 78 miles is a lo for a brand new car. I'm not giving up my power on this yet. I just was hoping for input on a reasonable request for them to make up for this ridiculous behavior. I understand I'm not going to receive the moon, but they should pay for what they've taken from me.
I wonder if there is a way to get Ford Service to pay for a full inspection at ANOTHER dealer to make sure nothing got hooned too badly. And of course, now they eliminated whatever option you had for how you wanted to break-in/seat your rings in the first 25 miles. You know they thrashed it. Just unbelievable jack*****. Also check tire wear to make sure they were not testing out Drift Mode for you.

Does anyone know if another dealership could pull data on what Modes/Speeds/Throttle the car was driven at during those interim miles?
 

·
Registered
Joined
·
311 Posts
I think every dealership employee took her out and abused her. Similar to a gang bang. Lol

A-holes.

Install your Accessport. She's broke in now.
 

·
Registered
Joined
·
2,738 Posts
What does your signed Odometer Disclosure Statement show? This is a federal document that both the seller and the buyer sign. When you purchase a car the mileage is disclosed to you, and both the owner and the dealer sign it. If the signed odometer disclosure statement shows less mileage than the car currently has then you have the absolutely right to demand an explanation for the mileage. When it was driven, where it was driven, and why it was driven.

My car had 11 miles on it when I first saw it, and 15 miles by the time I had my first test drive. My odometer disclosure statement reads 15 miles. I also have a signed statement of the car I was trading in as well.

If you signed any paperwork for add-ons like paint protection film and the like its possible the car was driven to a shop to have the work performed. In which case the dealer should have a log of the mileage.
 
  • Like
Reactions: OMG_RS

·
Registered
Joined
·
2,738 Posts

·
Registered
Joined
·
8 Posts
I would be livid as you for sure! There are certain repairs that would require a good # of surface miles to be put on a car during a testing; however, I find it difficult to believe that such a recall would warranty 78 miles!
The recall on the Focus RS was because of the rear hatch, no need to drive it.
 

·
Registered
Joined
·
139 Posts
This should be pretty simple. I'd show them the pictures and just ask them if there's a reason why the mileage statement was off by so much. If there's a legitimate reason not much can be done, but if they have no reason then they have potentially committed fraud. That said 78 miles isn't really a lot, but I'd be upset about it too. My biggest concern would be if they've cooked the tires.
 

·
Registered
Joined
·
2,738 Posts
This should be pretty simple. I'd show them the pictures and just ask them if there's a reason why the mileage statement was off by so much. If there's a legitimate reason not much can be done, but if they have no reason then they have potentially committed fraud. That said 78 miles isn't really a lot, but I'd be upset about it too. My biggest concern would be if they've cooked the tires.
If he doesn't have a signed odometer disclosure prior to buying the car they can tell the OP to pound sand.

Even getting a concession out of them after the ODO disclosure has been signed would be near impossible.

If all the paperwork was signed then unexplained mileage is definitely enough justification for a breach of contract and he could force a buy-back.

Once you sign those papers a dealer can't be driving your car willy nilly without an explanation. An owner would have to agree to services which might require driving the car somewhere.
 
1 - 20 of 58 Posts
Top