That is truly horrible, I also had horrid service/work done on my car at my local ford dealers. I ended up taking my car back where i bought it just over 2 hours from where i live (one way), it terrible that we have to hunt for a dealer that doesn't suck at working on non base model cars. Looks like you're on the hunt! Good luck man, don't let them get you down!
Not really, the other local dealer left us to discover all the trim pieces and clips that they broke while working on my wife's explorer when they started rattling everywhere.
There's another dealer that's a bit of a haul but not too far, but I've heard bad things about them from people I know, but I haven't given them to chance to screw me over personally, yet.
Yeah I'll be calling Ford service, but as stated above there's not one local dealership I trust. What am I supposed to do, drive two hours and just hope that one of the big city dealers is any better?