So who's supposed to service this car then?
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So who's supposed to service this car then?

This is a discussion on So who's supposed to service this car then? within the Focus RS Discussions forums, part of the Focus RS Forums category; I brought a few small issues to a dealership yesterday and because one of them might have to do with brakes, I asked to have ...

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    So who's supposed to service this car then?

    I brought a few small issues to a dealership yesterday and because one of them might have to do with brakes, I asked to have an SVT mechanic work on my car. The representative didn't even know who was SVT certified at the place, so he went to the back and asked someone else. As he and another guy walked back out of the room, I heard the other guy say to him "SVT? Is it an RS? but the RS isn't an SVT car though." Yeah sure but that's because SVT was American and has since become a part of FP, so in North America they pretty much mean the same thing. Apparently they're the only SVT dealer in town and he told me there was actually only one SVT mechanic there. At this point I'm kinda doubting if he really made the note to have this mechanic take my car after hearing the exchange between him and that other guy.

    So my question is who's supposed to be working on these cars at dealers anyway? I know most dealerships think this is just a regular focus, and I'm fine with regular mechanics working on common parts like the infotainment or whatnot, but I don't quite trust them when it comes to unique parts on a car that they think they know well of, because thinking you know something while you don't often leads to stuff going wrong; for what I know they didn't even seem to know how to put the undertray back properly. I believe I heard or read somewhere that only SVT mechanics went through the training course for this car? Was I wrong for asking for an SVT mechanic?
    Last edited by SilverWings-L; 07-06-2019 at 08:16 PM. Reason: punctuation

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    RS Veteran Grimlock's Avatar
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    Quote Originally Posted by SilverWings-L View Post
    I brought a few small issues to a dealership yesterday and because one of them might have to do with brakes, I asked to have an SVT mechanic work on my car. The representative didn't even know who was SVT certified at the place, so he went to the back and asked someone else. As he and another guy walked back out of the room, I heard the other guy say to him "SVT? Is it an RS? but the RS isn't an SVT car though." Yeah sure but that's because SVT was American and has since become a part of FP, so in North America they pretty much mean the same thing. Apparently they're the only SVT dealer in town and he told me there was actually only one SVT mechanic there. At this point I'm kinda doubting if he really made the note to have this mechanic take my car after hearing the exchange between him and that other guy.

    So my question is who's supposed to be working on these cars at dealers anyway? I know most dealerships think this is just a regular focus, and I'm fine with regular mechanics working on common parts like the infotainment or whatnot, but I don't quite trust them when it comes to unique parts on a car that they think they know well of, because thinking you know something while you don't often leads to stuff going wrong; for what I know they didn't even seem to know how to put the undertray back properly. I believe I heard or read somewhere that only SVT mechanics went through the training course for this car? Was I wrong for asking for an SVT mechanic?
    I don’t think SVT has been used as a brand in 15 years.

    Just ask if the mechanics have experience with the RS, or ask on this forum for a good dealer recommendation in your area.


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    RS Specialist phillofoc's Avatar
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    What are you looking to get done? True car geeks do their own oil changes. For me, it actually saves me time and I can justify buying tools (like race ramps) instead of paying the stealership to change the oil. That and I know the correct stuff goes in the motor.

    If the tech is following the service manual, they shouldn't have any problems (even with the undertray). The service manuals are written so even a monkey can follow them, and isn't that the standard to which the techs are trained anyway? If your local dealership can't even figure that out then you need a new dealership and the (old) dealership can buy you a new undertray. I just hope that the bad tech didn't fix your HG...
    If you buy one, drive it hard. Because thrills like these don’t happen often.

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    Quote Originally Posted by phillofoc View Post
    What are you looking to get done? True car geeks do their own oil changes. For me, it actually saves me time and I can justify buying tools (like race ramps) instead of paying the stealership to change the oil. That and I know the correct stuff goes in the motor.

    If the tech is following the service manual, they shouldn't have any problems (even with the undertray). The service manuals are written so even a monkey can follow them, and isn't that the standard to which the techs are trained anyway? If your local dealership can't even figure that out then you need a new dealership and the (old) dealership can buy you a new undertray. I just hope that the bad tech didn't fix your HG...
    Yeah I'm about to do my own oil change, and yes I hate letting anyone I don't know or trust work on my car, but current conditions can't allow me to invest in much garage equipment. I was booking to get them to look at the steering pull when stopping, and some metal rattle from the exhausts that I couldn't figure out the source.

    I have a feeling that either regular mechanics didn't read the service manual on this car or some just can't seem to understand it. How the undertray was supposed to be installed was fairly obvious to me and I legit don't know how someone could put it back wrong, most likely just some irresponsible mechanic not giving a flying f*uck if things will fall apart after you leave.

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    Quote Originally Posted by Grimlock View Post
    I don’t think SVT has been used as a brand in 15 years.

    Just ask if the mechanics have experience with the RS, or ask on this forum for a good dealer recommendation in your area.


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    Yeah but apparently Ford is still calling these dealers "SVT certified dealerships" or something with the SVT name in it, which really covers all FP cars now. Guess it's because it's always been SVT in north america and they never bothered to change.

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    Quote Originally Posted by SilverWings-L View Post
    I brought a few small issues to a dealership yesterday and because one of them might have to do with brakes, I asked to have an SVT mechanic work on my car. The representative didn't even know who was SVT certified at the place, so he went to the back and asked someone else. As he and another guy walked back out of the room, I heard the other guy say to him "SVT? Is it an RS? but the RS isn't an SVT car though." Yeah sure but that's because SVT was American and has since become a part of FP, so in North America they pretty much mean the same thing. Apparently they're the only SVT dealer in town and he told me there was actually only one SVT mechanic there. At this point I'm kinda doubting if he really made the note to have this mechanic take my car after hearing the exchange between him and that other guy.

    So my question is who's supposed to be working on these cars at dealers anyway? I know most dealerships think this is just a regular focus, and I'm fine with regular mechanics working on common parts like the infotainment or whatnot, but I don't quite trust them when it comes to unique parts on a car that they think they know well of, because thinking you know something while you don't often leads to stuff going wrong; for what I know they didn't even seem to know how to put the undertray back properly. I believe I heard or read somewhere that only SVT mechanics went through the training course for this car? Was I wrong for asking for an SVT mechanic?
    Just stop. Your car isnt special. Not really. It’s a parts bin car, nothing super complicated to worry about.


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    To ease your mind, all you actually need is a Master Tech that's certified to work on the FoRS. (Especially for the HG work)
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    Quote Originally Posted by SilverWings-L View Post
    Yeah I'm about to do my own oil change, and yes I hate letting anyone I don't know or trust work on my car, but current conditions can't allow me to invest in much garage equipment. I was booking to get them to look at the steering pull when stopping, and some metal rattle from the exhausts that I couldn't figure out the source.

    I have a feeling that either regular mechanics didn't read the service manual on this car or some just can't seem to understand it. How the undertray was supposed to be installed was fairly obvious to me and I legit don't know how someone could put it back wrong, most likely just some irresponsible mechanic not giving a flying f*uck if things will fall apart after you leave.
    Ya, the quality of workmanship is very much dealer dependent. That's a super frustrating part of the "Ford experience," and turned many people here off from buying Ford again. If you grab yourself some 56" Race Ramps and install some jacking bars, you can do almost all of the work that you need to do in your driveway.

    Race Ramps - 2 Piece 56" Low Profile Ramps - RR-56-2 Canada :: Race Ramps Canada :: Shop Online :: Fast Toys Performance Parts

    The pulling when braking could be a braking issue but likely a bad alignment. Don't trust the dealer to do an alignment. If it's free, sure, but don't pay money for it. I'd bet a beer that they can't duplicate the metal rattle from the exhaust.
    SilverWings-L and ShadowRS like this.
    If you buy one, drive it hard. Because thrills like these don’t happen often.

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    Quote Originally Posted by RedBaron80 View Post
    Just stop. Your car isnt special. Not really. It’s a parts bin car, nothing super complicated to worry about.


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    lmmfao...its special to him....hmmmn..no other AWD hatch in Fords parts bin...some parts are unique...jmho
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    You have to ask if they have a tech with experience with the RS, though the service manager will dictate policy decisions.

    My experiences with two dealers:

    - Missed an oil leak

    - Undertray not attached to the brace clip, missing nylon clips, all screws finger tight. To their defence the service manual I have is poor re this part. But now I know they have zero experience with the RS

    - Brake fluid fill tank cap not tightened, fell off on the drive home from dealer spilling brake fluid. I found the cap in the engine bay . . .

    - Plastic residue on front fender and headlight from an impact. It should buff out. Occurred when hood was open i.e. not at home.

    - Dent high on rear door, way too high for a parking lot. Dealer took responsibility, but could not keep or make an appointment to fix it. I paid for it.

    - Could not adjust shift cables

    - Installed clutch slave line above between shift cables. It should be below. The stress from contact popped off the slave line. I fixed it.

    - Oil & brakes I do, because of event schedule vs maintenance schedule

    - Time for service taking two the four times (days) time estimated

    - Rarely phoning to advise on progress / delays

    - Unable to keep service appointments

    - Inconsistent lug nut torques

    Major work has been done competently. Warranty has been respected. Front line staff have been fine.

    I suggest you cancel your maintenance program and start buying tools!
    2017 Stealth RS

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