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So who's supposed to service this car then?

This is a discussion on So who's supposed to service this car then? within the Focus RS Discussions forums, part of the Focus RS Forums category; Originally Posted by cornerexit They claimed it was shipped with Mustang 2.3 EB HG, but I still don't buy it. I mean I don't know ...

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Thread: So who's supposed to service this car then?

  1. #21
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    Quote Originally Posted by cornerexit View Post
    They claimed it was shipped with Mustang 2.3 EB HG, but I still don't buy it.
    I mean I don't know what you want here for evidence, we've had people pull the head off and discover a Mustang HG. And then Ford spent quite a few million dollars on a recall and probably not for entertainment purposes. Considering what many of the other manufacturers' cars have gone through, I really feel like you're overreacting to the oil leak issue. Is Toyota, obviously not - but I'd rather be here than in a VW.

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    Quote Originally Posted by djmohab2 View Post
    Uh, my dad has an ATS, and Cadillac always puts him in a new car of some sort as a courtesy vehicle if they have his. When I had my car in for my HG repair, they gave me a base Focus and both him and my brother-in-law were laughing about how that's how Ford treats someone that buys a $40k car from them.
    It is amusing in a way. My mother takes her Explorer in for work and they give her platinum f150s every time. She hates driving trucks so she has to beg them to give her something smaller, which is usually a loaded up Edge or Explorer. She bought that thing used for much less than what I payed for the RS and even the MSRP when it was new wasn't that much higher than what the RS was. I take mine in and what do I get? Offers for shuttle service, a phone number to a rental place, $5 coupon for a taxi, a base model Focus and a few Escapes of lower trims.

    It's not like it really bothers me or anything to be in the base models, and I certainly don't run in and demand to speak to the manager to get myself into a better rental, but the different levels of treatment depending on which type of car you have is a bit of a jab to the kidney.

    I took my BMW motorcycle in to get the gas cap replaced, a job that would have taken me less than 15 minutes to do and before I even got a chance to sit down and wait they offered me keys to a brand new S1000R to amuse myself while waiting. I don't have their fanciest model, I don't take it in there for work other than warranty jobs, and I certainly wasn't going to be buying that S1000R any time soon but they still handed me the keys and treated me like I wasn't inconveniencing them for bringing my bike in for repairs. They even spent an hour hand washing it trying to get all the mud out of it and I apologized to the guy profusely when I found out for his efforts. It's things like that that help keep customer loyalty going.

    I have a strong preference of going back to that dealership for my next motorcycle. Ford? Not so much. When I get treated like a third class customer and the service reflects that opinion? I don't really have the desire to go back and spend money with them.
    Aethok, clide and SilverWings-L like this.

  3. #23
    Supporting Member cornerexit's Avatar
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    Quote Originally Posted by Promit View Post
    I mean I don't know what you want here for evidence, we've had people pull the head off and discover a Mustang HG. And then Ford spent quite a few million dollars on a recall and probably not for entertainment purposes. Considering what many of the other manufacturers' cars have gone through, I really feel like you're overreacting to the oil leak issue. Is Toyota, obviously not - but I'd rather be here than in a VW.
    We all know it was a Mustang EB HG. I’m not disputing that. What’s suspect to me was them not knowing this was happening. In this day and age you ship out a well hyped up car with the wrong head gasket? 25k cars or whatever? Something smells funny.

    I’m not over reacting to anything. I love my car. The chassis and drivetrain are both truly outstanding. I’ve read about owner after owner going back and back and back to the stealer for post HG recall issues and I will not put up with that. Life is short and that type of thing is not worth the time.
    DeanHart likes this.
    Don't worry, scrote. There are plenty of 'tards out there living really kick-ass lives. My first wife was 'tarded. She's a pilot now.

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  5. #24
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    How about this for a loaner:

    Name:  loaner.jpg
Views: 26
Size:  230.2 KB
    Vinnie13 and Dank RS like this.
    2017 Stealth RS

  6. #25
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    Quote Originally Posted by cornerexit View Post
    We all know it was a Mustang EB HG. I’m not disputing that. What’s suspect to me was them not knowing this was happening. In this day and age you ship out a well hyped up car with the wrong head gasket? 25k cars or whatever? Something smells funny.

    I’m not over reacting to anything. I love my car. The chassis and drivetrain are both truly outstanding. I’ve read about owner after owner going back and back and back to the stealer for post HG recall issues and I will not put up with that. Life is short and that type of thing is not worth the time.
    If anyone truly believes that Ford made a "supply chain error" for 2 model years worth of cars, they're smoking some incredibly dank ****. It's obvious Ford either tried to do to a cost-cutting parts reuse or flat out couldn't get a proper gasket engineered for the RS in time and didn't want to delay delivery of the car.

  7. #26
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    Quote Originally Posted by DeanHart View Post
    How about this for a loaner:

    Name:  loaner.jpg
Views: 26
Size:  230.2 KB
    Put "Free Candy" on the side of it prior to returning it. Hope you were able to get all hauling errands done.
    2013 #2008,#349 of 2286 in PB ST2, Mountune CBE, CAI, DP, re-circ valve, and Strut Tower Brace, FRPP shifter, K&N filter, Steeda rear sway/strut tower bars, 3M clear bra, WeatherTechs w/ST badges, Zunsport grill kit, Tail of the Dragon decal, Hoonigan crash bar!
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  8. #27
    Supporting Member cornerexit's Avatar
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    Quote Originally Posted by djmohab2 View Post
    If anyone truly believes that Ford made a "supply chain error" for 2 model years worth of cars, they're smoking some incredibly dank ****. It's obvious Ford either tried to do to a cost-cutting parts reuse or flat out couldn't get a proper gasket engineered for the RS in time and didn't want to delay delivery of the car.
    My point exactly to him. You are dead on. I think it's the latter of the two scenarios you gave myself as even the video series indicated how quickly the entire thing was put together, rushed, behind, all that stuff. I've read they went to Cosworth for the head design and build, etc. And I truly think Cosworth was the intended supplier they wanted to use for the head, using the bottom end of the Mustang EB, just beefed up. But some sort of spat occurred between them and FoMoCo occurred regarding costs, probably Ford not wanting to pay to do it right, which led to this major league F up. They damn well knew about it. It's 2019, in this day of technology communication, etc, you had no idea? 2016/2017/2018, whatever same difference. Not a chance in fire burning hell they didn't know. That's a joke of an excuse they got it mixed up. If that was 1000 cars, 5000, sure, I could at least buy that. But all 2016 models, 90% of 2017's? Deductive reasoning lends me to believe they just didn't have a proper design because they took it in house from Cosworth because they didn't want to pay the fiddler.
    braap likes this.
    Don't worry, scrote. There are plenty of 'tards out there living really kick-ass lives. My first wife was 'tarded. She's a pilot now.

  9. #28
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    Quote Originally Posted by cornerexit View Post
    My point exactly to him. You are dead on. I think it's the latter of the two scenarios you gave myself as even the video series indicated how quickly the entire thing was put together, rushed, behind, all that stuff. I've read they went to Cosworth for the head design and build, etc. And I truly think Cosworth was the intended supplier they wanted to use for the head, using the bottom end of the Mustang EB, just beefed up. But some sort of spat occurred between them and FoMoCo occurred regarding costs, probably Ford not wanting to pay to do it right, which led to this major league F up. They damn well knew about it. It's 2019, in this day of technology communication, etc, you had no idea? 2016/2017/2018, whatever same difference. Not a chance in fire burning hell they didn't know. That's a joke of an excuse they got it mixed up. If that was 1000 cars, 5000, sure, I could at least buy that. But all 2016 models, 90% of 2017's? Deductive reasoning lends me to believe they just didn't have a proper design because they took it in house from Cosworth because they didn't want to pay the fiddler.
    I remember reading here that Cosworth had a proprietary process used to machine the metal used in the heads, but FP balked at the cost and determined they could do it in-house.

    Especially with the leaks about the dual-clutch tranny in the lower model Focii that I read on Jalopnik today where Ford was aware of their problems and actively covered them up, how the hell can you take them at their word?
    braap likes this.

  10. #29
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    I have a few friends in the area who own and operate specialized race shops for drift, rally, etc.. so all major work I need done on the RS and my GT500 usually goes to them. I’m hoping to have a local hot rod shop handle my Pantera in the coming weeks. The local dealership in my area is really only good for general service and my most recent warranty claim for the transfer case on the RS. Most dealerships don’t really have much more than basic qualified mechanics and few dealerships I’ve come across have understanding techs and service writers who appreciate cars that are a cut above the run of the mill stuff being pushed out the door so your odds of finding an SVT mechanic are slim to none in my experience. What I have noticed is that dealerships are more concerned with displaying a high degree of faux concern over customer service. Every time I call my dealership and ask to get transferred to parts or service, the receptionist always gushes “It would be my pleasure to connect you!” And they’re always on about yelp, google, and truecar reviews, begging me to post up five star reviews on every interaction. At one point they were even offering $5.00 Starbucks gift cards for every verifiable 5 star review from a unique email address.

  11. #30
    RS Member ShadowRS's Avatar
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    Quote Originally Posted by SilverWings-L View Post
    I brought a few small issues to a dealership yesterday and because one of them might have to do with brakes, I asked to have an SVT mechanic work on my car. The representative didn't even know who was SVT certified at the place, so he went to the back and asked someone else. As he and another guy walked back out of the room, I heard the other guy say to him "SVT? Is it an RS? but the RS isn't an SVT car though." Yeah sure but that's because SVT was American and has since become a part of FP, so in North America they pretty much mean the same thing. Apparently they're the only SVT dealer in town and he told me there was actually only one SVT mechanic there. At this point I'm kinda doubting if he really made the note to have this mechanic take my car after hearing the exchange between him and that other guy.

    So my question is who's supposed to be working on these cars at dealers anyway? I know most dealerships think this is just a regular focus, and I'm fine with regular mechanics working on common parts like the infotainment or whatnot, but I don't quite trust them when it comes to unique parts on a car that they think they know well of, because thinking you know something while you don't often leads to stuff going wrong; for what I know they didn't even seem to know how to put the undertray back properly. I believe I heard or read somewhere that only SVT mechanics went through the training course for this car? Was I wrong for asking for an SVT mechanic?
    I race and don't do my own work. As others are implying about their dealers, I suggest discriminating. The dealer did a great job on the engine head gasket/tear-down mess. But I have one after-market guy do all my tires (on 7th set)/alignments/brakes (on 3rd set)/brake fluid; (always using OEM parts). I have the dealer do my oil changes...not only are they the average-even-lower price in town, I'm getting the exact synthetic and the changes go on my VIN record. Except for second opinions, you pretty much got to use dealer for bumper to bumper miscellaneous problems related to warranty (just now finally got my seat-clunk fixed!). (I plan to extend mine soon.)
    DeanHart likes this.
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