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Order Statuses

2M views 6K replies 752 participants last post by  Hammer 
#1 · (Edited)
Let's see if I can make this helpful again.

Dear friends, when you place your order for your RS, you will have many tribulations before the point of delivery. I will try to generalize and provide my own experience in an effort to better inform you.

Step 1. The Order
When you place your order, the dealer will submit it into Ford's system. A DORA will be generated by the system as verification that the order has been accepted. Ask for a copy of your DORA and ask for the dealer to highlight the order number and dealer code. These two codes will be the key to getting status updates on your car.

Step 2. Unscheduled - Clean or "In Order Processing"

This is the first waiting room for orders. This is also the first period for regular updates. If you are getting updates from your dealer, try to limit bugging them to every two weeks or so. Most dealers will tell you your order is "unscheduled - clean" or it hasn't been picked up. Another method for receiving updates is by contacting Ford Service. @FordService on the forum or Ford Service on Facebook or Twitter will gladly provide updates by request. They will need your order number and dealer code. I have been told "In order processing" is their lingo for "unscheduled - clean". Try to limit bugging them to a biweekly schedule, as well. Historically, orders move out of this status on Thursday mornings so Thursday afternoon or Friday would be when new updates are available.

Step 3. Selected for Scheduling
At some point in the process, your order will progress to "selected for scheduling". This is what your dealer may call "scheduled". If your car is scheduled but does not have a scheduled build date, it is at this status. For those of us who ordered 16MY RS's, this was the first confirmation that ours were allocated orders. Breathe a sigh of relief and sit back for the next period of waiting. There is no telling how long or short your time here will be. Orders move out of this status on any day of the week so there is no better day to ask for an update. Again, keep it to every other week for the sake of the service rep's sanity.

Step 4. Scheduled to Day
Do you have your confetti and champagne? This is a milestone worth celebrating. Once your car receives a scheduled build day, your VIN should become available. The actual build date might not match the scheduled estimate but it should be close. At this point, you should start focusing your impatience on ETIS. Click on "Vehicle" and plug your VIN in. Vested forum members will tell you to watch for the little black car to turn yellow. The consensus is yellow means built. A few days after it turns yellow, you can request a status update from Ford Service and/or your dealer.

Steps 5. Produced and 6. Awaiting Shipment
Not much you can do here except buy all those mods you've been looking at for the past 1 to 10 months.

7. Shipped or "In Transit"
The shipping process for our cars is lengthy. For any US or Canadian orders, the cars will be loaded onto convoys and trucked to the port of Zeebrugge. A few forum sleuths posted pictures of cars on transports once the 16's were released into the wild. Once in Zeebrugge, your car will wait for the next RORO vessel headed your way. Cars shipping to Hueneme (orders from California, Arizona, and maybe some other states) have used 2W's site for tracking. If you plug your VIN into cargo ID, it will tell you what ship you are on and where it was last located.

Canadian and all other US orders use NYK lines. There are no current known methods to track these cars through NYK. You will have to wait on an update from F.S. or your dealer telling you what ship you have boarded.

Once you have the name of the RORO, Vessel Finder and other sites can be used to track the ship to the ports. The RORO thread is reporting port to port transit taking 10-20 days.

Depending on the port of disembarkation for your dealer, your car may be loaded onto a train or a car hauler after it clears customs. This will be one of the last steps before your RS arrives at your dealer. Some dealers have been providing daily updates. Other forum members have had to put in requests (weekly I think) to get an update.

8. Arrived
Hopefully this is self explanatory. Go pick up your car and enjoy it.

TBC
 
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#1,415 ·
7 non-forum cars. 1 forum member - Breezies. The info came from carpet bombing the shipper's website with VINs.
 
#1,416 ·
Updated. No new VINs today.
 
#1,422 ·
Hi cosmic charlie,

We're a little backed up at the moment after some restructuring. I see your PM in our inbox, and it will be replied to. I just checked your order, and I see you're currently in order processing.

Your best bet is FordService on Facebook. They will get back to you in about 3 hours or so during normal business hours.
Thanks, Xicutioner!

I am not going to bash Ford because well I have a Raptor and I love it, but they leave a lot to be desired. I got hung up on by some dude trying to do a sync upgrade on my Raptor. I asked customer service about when I would be getting my RS and the guy laughed and said good luck as he hung up on me. I have gained a pretty good hatred for Ford's customer service. If I was buying a GT40 or GT350 I would be pissed as all could be. When I went in to my local dealer and said hey you have the new GT350 yet and they said yeah they want a 10 grand ADM. I was like good luck with that and they were like we sell all of them for that. I was like so not to me. I could pay a 10 grand ADM easy if I wanted too but that would be like sitting fire to 10 large.

Man I think a lot of people will have a bad taste in their mouths with Ford when all is said and done. This car will probably have a redesigned STI announced before we ever see one. From the sound of it Ford could care less.

Ford sending jobs and production to Mexico makes me feel zero bad about buying a Subaru when the majority of their Imprezas, Outbacks Legacies are made here.
I'll be more than happy to track your order, FocusedonRS. Just send me a PM with your order number and dealer code. Since they are built in Germany, we will not get ETA's until they reach the states. Our new plant in Mexico comes as we celebrate our 90th year there; the Fiesta, Fusion, and Lincoln MKZ have been built there for quite some time. :)

Meagan
 
#1,418 ·
I am pretty sure I see my order on the list, Order 1111/56 under orders selected for scheduling. Only thing is that I can see anything in the COTUS website just keeps telling me no matching vehicle found, and the dealership still has no VIN?
 
#1,419 ·
Looks like some additional RSs for the West Coast are showing slated for the Vessel AIDA set for departure on the 18th!

WF0DP3TH2G4113822 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH6G4113905 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH7G4114075 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH4G4113207 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH8G4113226 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH3G4113540 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH5G4113670 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00
WF0DP3TH6G4113824 RECEIVED AT TERMINAL ZEEBRUGGE 08-04-2016 12:06:00

Interesting to see information BEFORE sailing!
 
#1,421 ·
#1,420 ·
The following orders are Shipped;
0001/47/ @lhunter1130 /7APR
1024/55/ @stealthyrs /5APR
4997/91/ @BrandonRS /14MAR
6141/02/ @CJ_RS2 /16MAR
8101/48/ @Kingkalukan /13APR
J01V/17/ @Shifter /8APR
K919/94/ @Brad_Addington /7APR
Y996/90/ @garfunko /11APR

The following orders are Awaiting Shipment;
0699/80/ @lostang /12APR
1012/93//12APR
5156/91/ @Lastdoughnut /14APR
C250/79/ @5000feet /13APR
K001/44/ @Leadfootin /8APR

The following orders are Produced;
0001/40/ @Sleeper /14APR
1018/03/ @Loud03gt /14APR
1533/55/ @ckimchi /24MAR
8842/56/ @Zeroescence /24MAR
C002/32//14APR
D002/53//24MAR
F401/53/ @mvrider /24MAR
M023/63/ @reitmr /14APR
 
#1,424 ·
I'm a new user here, but I have been following this forum very closely for the past 3 months. I placed my order with the dealer on 2/6/16 (late, I know), but they don't seem to be too eager to provide me with any updates. I put a 3k deposit also on RS1 at MSRP. About a month ago my order was in Unscheduled/Clean Status, but I called today and they said that they had no information at all regarding the order status. Could somebody please check it for me? I would really appreciate it. Order #1985 Dealer F16402. I know I haven't waited as long as some of you here, but man, having no clue when this vehicle would even be built is frustrating sometimes. Or maybe I am just impatient.
 
#1,427 ·
The following orders have Shipped;
0400/34/ @arsci /1APR
0699/80/ @lostang /12APR
1123/06/ @akoutas /6APR
1492/18/ @Decline /11MAR
2010/20/ @autox /10MAR
4733/00/ @Alltak8 /30MAR
5000/13/ @Dougsmiley /31MAR
9999/23//15MAR
B001/17/ @DestinStaff /5APR
C250/79/ @5000feet /13APR
d266/89/ @eltacho /17MAR
J00L/03/ @fuhrius /16MAR
J906/33/ @NoRagrets /6APR
R116/14/ @CoolTech /4MAR

The following orders are Awaiting Shipment;
1013/59/ @siverbullitt /14MAR
3842/94/ @uglyduck /8APR
700T/08//17MAR
A000/31/ @Noodles /16MAR
B23M/45/ @mikedago565 /7APR
C001/42/ @abeabeabe /1APR
D00N/22//14MAR
R002/20/ @STdavid /15MAR

The following orders are Produced;
6026/83/ @mark3rs /14APR
B380/06/ @greenturbo2 /15APR
F001/39/ @cntrdctn86 /15APR
J111/14/ @Maple Villa /15APR
 
#1,428 ·
Updated.
 
#1,429 ·
You noted vessel info turning up now. Are you seeing anything other than the Toscana and Aida so far?

Sent from my SM-N900T using Tapatalk
Only the Toscana is showing up for now. The shipper's website seems to be quicker than our internal tracker by several days. The Aida is scheduled to leave port today, followed by the Tombarra and the Toreador.
 
#1,432 ·
Both the Toscana and the Aida have stops in Baltimore before traversing the Panama Canal.
 
#1,433 ·
I'm not on the list because I can track my order status. But I don't get ship info. I will PM my vin so you can see, if possible, please and thank you.

Sent from my SGH-M919 using Tapatalk
Just click the link I provided.
https://www.2wglobal.com/

EDIT: Enter your VIN under "Cargo ID"
 
#1,434 ·
I'm curious - Any newly "selected for scheduling" orders get build dates prior to those that have been in that pool for a while?
I'm wondering the same. If that does start happening, yeah I'm probably out. Anyone knows?
While not a direct one-to-one correlation the trend is first in, first out.
Hey all,

My concern, probably quite the opposite of most, is that my car could show up next week and I would not be ready for it. Is it possible for my car to show up here without the order status changing from "selected for scheduling" in the database that Ford Performance is looking at?

I am in the pile of "selected for scheduling" (ordered 10/15, selected 12/3, priority 10) and have been encouraged by the educated guesses here that the order would be built by the end of April.

I call Ford Performance about once a week for status and they always say "selected" but I got a slightly different answer today...

The statement was that since the order was put into the system, they do not expect that any update is valid or possible, since the system at the plant in Germany does not communicate back to the US system. He did not expect the status to update until the car is in North America.

I told him that I have been watching forums and am under the impression that cars have gone from unscheduled to scheduled to build date (VIN) to ETIS to on a boat. The reply statement was that the information can't be relied on. Getting kind of weirded out here. Can anyone provide a sanity check on this one? Thanks!
Text changed to brown to indicate the level of defecate in the statements. Yes, I am offended by the comments. Come at me, Bro.
 
#1,435 ·
The following orders have Shipped;
1012/93//12APR
5156/91/ @Lastdoughnut /14APR
5674/77/ @glenm /16MAR
7375/43/ @MidniteEco /7APR
7777/00//15MAR
B23M/45/ @mikedago565 /7APR
D00N/22//14MAR
E111/46/ @ginamarie135 /6APR
K001/44/ @Leadfootin /8APR
L100/47/ @ControlNode /7APR
R128/27/ @JD4n6 /7APR

The following orders are Released, Awaiting Shipment;
1533/55/ @ckimchi /24MAR
3856/15/ @arsenal741 /10MAR
6024/83/ @Trapspringer /4MAR
6893/40/ @RS 350 /16MAR
7403/57/ @bremser12 /16FEB
8680/25//14MAR
D102/45/ @PiSigma /4MAR
D103/08/ @mcrcracer /11MAR
R114/27/ @flGriffin /4MAR

The following orders are Produced;
0186/18/ @egrattan /15APR
4299/11/ @MI RS /18APR
6045/58/ @ilyAlec /15APR
B110/62/ @KozMQZ /15APR
D100/13/ @SmokeyDBear /15APR
J002/28/ @Cam /15APR
M234/44/ @moby2112 /15APR
 
#1,437 ·
I went from shipped to awaiting shipment.
You're shipped. What makes you think you were downgraded to Awaiting Shipment?
@dkirby - If still unselected for scheduling, is it a safe bet we won't be getting a MY16 or is there still a reasonable/small chance?
This week is a scheduling week for June builds and next week is cleanup scheduling. So there's a "reasonable/small chance."
 
#1,441 ·
#1,439 ·
Yes, this is SOP. New model years come with new options, while some previous options might become discontinued. The customer has to decide what they want ordered based on the new list of options available. Hence, a new order.
Apologies if its been asked already, but do you know when Ford make that switch from MY16 to MY17?

Thanks
 
#1,442 ·
Speculation is August, but nobody knows for sure.
Just watch, dkirby and mboles2 have been screwing with us and just making the info up the entire time, it would be quite the epic prank! ;-)
I thought about this earlier with all the dealers spewing conflicting info. The amount of work @mboles2 and I would have to put into this "prank" would be more than the work we do providing accurate info. We'd have to create a database of everyone's orders just to keep the stories straight. Then there's the 'fake' shipping website, and ETIS. All to prank a bunch of Internet strangers? No, thank you.

I enjoy seeing the daily progress of orders moving, even if not my own. If all I did was stalk my own order, I wouldn't have seen any movement since January. That's the tunnel vision that the dealers see. They look at one, or maybe a small handful of orders, and see no movement. Then they jump to the conclusion that no orders are moving. They see a VIN get revoked and think all the VINs are revoked. "The sky is falling!" I'm glad to be a part of the work that @mboles2 started. Its keeping me sane to have access to a statistically significant sample set. Thank you all for sharing your orders with us and trusting us with some of your sensitive information. We couldn't do it without you. :group_hug:
 
#1,443 ·
Updated.
 
#1,444 ·
When is the next ship heading out? Is there a schedule?
The Toreador leaves Saturday bound for New York. The Toronto leaves Saturday bound for Baltimore. The Integrity leaves 26MAY bound for Jacksonville.
 
#1,447 ·
The following orders are Shipped;
1111/16/ @maschoff /13APR
1533/55/ @ckimchi /24MAR
6024/83/ @Trapspringer /4MAR
700T/08//17MAR
A000/31/ @Noodles /16MAR
D102/45/ @PiSigma /4MAR
R002/20/ @STdavid /15MAR

The following orders are Released, Awaiting Shipment;
9000/06/ @pecoskid /15MAR
T001/64/ @sydvicious /30MAR

The following orders are Produced;
1000/02/ @Fr33dive /15APR
1009/11/ @krote6 /13APR
8109/48/ @gte /19APR
9041/04/ @RS2SG /19APR
B101/25/ @supertank /13APR
E123/14/ @Oviedoironman /19APR
M001/32//19APR
P101/12/ @Pginesi /15APR
S108/20/ @twoslo /18APR
 
#1,448 ·
Order 7428, Dealer F72445(City of Lihue, Island of Kauai, State of Hawaii, Country of USA)
I made original order request on 11/19/15 and made a $5K deposit on 12/15/15. I have been given delivery estimate of delivery of Feb-Apr 2017.

I just got order number over the weekend and put in pm to Fordsales but haven't heard anything yet. Mahalo for any info you can give me!
 
#1,449 ·
Well that seems a bit long of an ETA but I am unfamiliar with the extended period of time a Hawaii order needs. you are selected for scheduling as of Apr 7th, that's all I can tell you.
 
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